DavePress

Steve Dale writes about the need for organisations to consider the cultural as well as the technological issues around collaboration and communication using the web”

An excellent posting from Shawn over at Anecdote about fostering a collaboration culture. A good corollary to my recent postings about what I see as growing and misplaced belief that Web 2.0 is the solution to more effective knowledge sharing. They key point I was trying to make is that technical solutions (blogs, wikis, RSS) by themselves do not create, nurture or develop learning and sharing communities, or improve engagement between government and citizens. I emphasised the importance of people in the equation, both in terms of skilled facilitators (those who support and encourage conversations and collaboration) and the willingness of the users themselves to actively engage (e.g. a shared domain of interest). Shawn refers to fostering a culture of collaboration, which I think is quite often overlooked by those who are rushing headlong into implementing Web 2.0 facilities in order to achieve better knowledge management.  To put this into perspective, the investment (time, cost and support) for the ‘people and process’ side of the communities of practice being developed across local government exceeds the cost of the technology by a factor of ten or more. Furthermore, this is recurrent cost and not a one-off capital expense.

I’m delighted that Steve is already signed up with the etoolkit project wiki, as getting this balance right is key to the success of the project. The toolkit we are developing will make clear the complete costs of implementing a social media solution to a problem, including people’s time and training, as well as the financials. Social media and web 2.0 are quick and easy to do, but not so quick, and not so easy to do well.

Anther video coming out of barcampukgovweb. This time it’s my good friend Steve Dale talkng to Tim Davies.

Despite now working in further education, I’m still involved in the predominantly local government based Communities of Practice social online collaboration platform, which is developed by the Improvement & Development Agency. For a quick run through of the whys, whats, wheres and hows, Steve Dale’s presentation from Online Information 2007 is as good a place to start as any.

I currently facilitate a few communities on the platform, principally the Social Media and Online Collaboration one, where we discuss the latest and greatest online innovations and muse dreamily on how wonderful it would be for our bosses to allow us to use them. Another is the Public Sector Knowledge and Information Management network - which could be significant as the management of knowledge becomes an ever-more important issue for public bodies.

If there is anyone reading this blog who might be interested in either of these communities, do sign up. It’s tremendous to see people engaging with social web tools to work together, and to share their knowledge and experience. This stuff really does work, people.